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Delivery Terms

Delivered but Not Delivered

Important, all Bombay Hair packages include tracking.If the tracking information confirms that the order has been delivered to your order address but you have not received your order, please contact UPS at: 1-800-742-5877 to investigate this issue.

Bombay Hair cannot be held accountable for packages where tracking information states the package has been delivered to your order address. Therefore, we strongly advise watching the tracking number closely, shipping to a secure and safe location.

 
WRONG ADDRESS DISCLAIMER: 
 
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. If you made an error in your shipping address, please contact us at orders@bombayhair.com immediately.
 
The address cannot be changed once your package has been processed or shipped out. Therefore, please try to contact us as early as possible. 

In case the package has already been shipped out then we will have to wait and see if it gets returned back to us and only from there can we issue a refund, exchange or resend to correct address - additional shipping charges may apply.
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